Support Staff | Reputations

lifetime-purchase-code
Posted an answer
Penta Theme

Hello Noelia, Could you please provide me a purchase code? Regards

June 20, 2018 5
Commented on a post

Hi there, here is some resource: http://www.wpbeginner.com/wp-themes/how-to-update-a-wordpress-theme-without-losing-customization/

May 26, 2018 2
Posted an answer
Blvck Card Theme Doesn’t Have a Word Press Installation File But I Want To Download the Theme For a Word Press Site

Hello, Blvck is HTML template and not compatible with WordPress. Regards

May 26, 2018 5
Commented on a post

It's a third party asset and not related with the theme. For more information: https://themeforest.net/page/item_support_policy#whats-not-included-item-support Also, you can create your issue on their...

May 21, 2018 2
Commented on a post

Also, I've added comment on your previous post in this topic.

May 20, 2018 2
Commented on a post

Hello Cristiano, I think you're got update notification email. It was updated 9 days ago also, please download on your downloads section: https://themeforest.net/downloads Regards

May 20, 2018 2
Commented on a post

I'm saying for you third times: cookie and database are not related with the theme code! Why you don't understanding that? You really needs to hire developer dear.

May 20, 2018 2
Commented on a post

Thats all not related with the theme and coding issue! You should to understand difference between HOSTING & THEME & WORDPRESS issues. Please create a refund request here: https://themeforest.net/refund_requests/new...

May 20, 2018 2
Commented on a post

You're most welcome! Please rate for 5 stars to help us improve our service and products here: https://themeforest.net/downloads Thank you ­čÖé

May 20, 2018 2
Commented on a post

Unfortunately, thats all not related with the theme issue. Item support policy: https://themeforest.net/page/item_support_policy

May 19, 2018 2
Commented on a post

By the way, your sticky widgets has been fixed successfully.

May 19, 2018 2
Commented on a post

The featured elements only works with the "Tags" and not "Categories". You're mistaked on category and tag. The "Redes" with ID 117 placed in categories and "redes" with ID 320 placed in tags. Also 67...

May 19, 2018 2
Commented on a post

I'm very sorry for the response delay and I will check it for you quickly. Thanks for your patience.

May 19, 2018 2
Commented on a post

1. Did you check your tag ID correctly? Could you please leave your tag url here? I've checked your issue with several times yesterday. 2. Could you please leave your admin login details here again? I've...

May 15, 2018 2
Commented on a post

Hello, sorry for response delay. I've checked your question #2. There is one tag supports (not multiple tags) at this time and sorry for to say it was a bug. But please don't worry about that, we will...

May 14, 2018 2
Commented on a post

Great! Do you have any other questions and need help?

May 14, 2018 2
Commented on a post

I've opened the question. You are used "Theia Post Slider" plugin on your site and that plugin breaks the site layout. I've deactivated the plugin at the moment. Could you please use another alternate...

May 14, 2018 2
Posted an answer
Sidebar error

Hello covicilla, I will check it for you. Could you please leave your site login details here? Please don't worry about privacy, I've made that topic privacy to private and no one can see except us....

May 14, 2018 5
Commented on a post

You're welcome!

May 11, 2018 2
Commented on a post

The optimization made by automatically once after installed plugin. Your site now looks lightweight. If you want to more speed please try image optimization plugins. Regards

May 11, 2018 2
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